Refund Policy

The return period for online purchases is 14 days from the date of receipt of the order and is completely free. The procedure starts by writing to: 3801795906 or via email to deluxfashionbrand@gmail.com with all the details regarding the problem encountered and the reason for the return. Our staff will guide you in the subsequent return procedures.

Right of withdrawal

Unless an exception applies, the User may have the right to withdraw from the contract within the period specified below (usually 14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section.

Who enjoys the right of withdrawal

Where one of the exceptions listed below does not apply, Users acting as European Consumers enjoy by law the right to withdraw from contracts concluded online (distance contracts) within the period of time specified below for any reason and without the need for justification.

Users who do not meet these requirements do not enjoy the rights described in this section.

Exercise of the right of withdrawal

To exercise the right of withdrawal, the User must send the Owner an unequivocal communication of his intention to withdraw from the contract.

To this end, the User can use the standard withdrawal form found in the definitions section of this document. The User is, however, free to express his intention to withdraw from the contract in any other suitable form. In order to respect the period within which the right must be exercised, the User must send the withdrawal declaration before the withdrawal deadline expires.

When does the withdrawal deadline expire?

• In case of purchase of goods, the withdrawal deadline expires 14 days from the day on which the User or a third party - appointed by them and other than the courier - takes possession of the goods.

• In case of purchase of multiple goods ordered together but delivered separately or in the case of purchase of a single good composed of several lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the User or a third party - appointed by them and other than the courier - takes possession of the the last of the goods, lots or pieces.

Effects of withdrawal

The Owner refunds all payments received except, if made, those relating to delivery costs to users who have correctly exercised the right of withdrawal.

The refund takes place without undue delay and in any case within 14 days from the day on which the Owner was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund is made using the same payment method used for the initial transaction. The User shall not incur any costs as a consequence of the withdrawal.

…on contracts for the purchase of tangible goods

Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or to another person authorized by them to receive them without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract.

The deadline is respected if the delivery of the goods to the courier or other authorized person occurs before the expiry of the 14 day period described above. The refund may be withheld until receipt of the goods or until the User has provided proof of having returned them.

The User is responsible for the decrease in the value of the goods resulting from a use of the goods other than that necessary to establish their nature, characteristics and functioning.

Return shipping costs are the responsibility of the User.

Contractual extension of the withdrawal period

Without prejudice to the legal right of withdrawal and any other legal right, including warranty rights, the Owner grants Users an additional contractual right to withdraw from the contract within 30 days. Therefore, the User can withdraw from the contract even after the legal withdrawal period has expired.

The contractual extension of the right of withdrawal is subject to the same conditions as the legal right of withdrawal, including provisions for determining the beginning and end of the withdrawal period.

Guarantees

Legal guarantee of Product conformity

According to European legislation, the seller guarantees the conformity of the goods sold for a minimum period of 2 years from delivery. Therefore, the seller is obliged to ensure that the purchased goods have the quality, functionality or characteristics promised or reasonably foreseeable for at least two years from the time of delivery to the buyer.

If Users act as European Consumers, the legal guarantee of conformity of the goods applies to the items available on this Application in accordance with the laws of the country in which they habitually reside.

The national laws of that country may grant such Users broader rights.

Consumers who are not acting as European Consumers may have conformity guarantee rights under the law of the country in which they habitually reside.

Satisfied or refunded for the purchase of goods

Without prejudice to the provisions of the law, the Owner grants Users the right to withdraw from a purchase with which they are not satisfied within 15 days of delivery of the goods, receiving a refund of the price.

The Owner will refund the price of the Product purchased using the same payment method as the original transaction.
In order to exercise this right, Users must send an unambiguous communication to the Owner. Although it is not necessary to indicate a reason, Users are kindly asked to specify the reason why they wish to take advantage of the money-back guarantee.

Within the same period of time indicated above, Users must also return the purchased goods to the Owner, at their own expense, ensuring that they are intact, clean and suitable for resale. Goods must be returned in the original packaging.
As soon as the goods are received, the Owner will verify that all the conditions of the money-back guarantee are met and, if so, will refund the purchase price.

Satisfied or refunded for the purchase of services

Without prejudice to the provisions of the law, the Owner grants Users the right to withdraw from the purchase of a service with which they are not satisfied within 15 days of the conclusion of the contract.

The Owner will refund the price of the Product purchased using the same payment method as the original transaction. In order to exercise this right, Users must send an unambiguous communication to the Owner. Although it is not necessary to indicate a reason, Users are kindly asked to specify the reason why they wish to take advantage of the money-back guarantee.

The Owner will verify that all conditions of the money back guarantee are met and, if so, will refund the purchase price. The User will no longer have access to the purchased service.