Refund Policy

The return period for online purchases is 14 days from the date of receipt of the order and is completely free. To start the process , write to +39 3801795906 or email info@deluxstoree.com with all the details regarding the problem encountered and the reason for the return. Our staff will guide you through the return process.

Right of withdrawal

Unless otherwise stated, you have the right to withdraw from the contract within the period specified below (usually 14 days) for any reason and without justification. You can find further information on the right of withdrawal in this section.

Who benefits from the right of withdrawal

Unless one of the exceptions listed below applies, Users acting as European Consumers have the legal right to withdraw from contracts concluded online (distance contracts) within the period specified below for any reason and without the need for justification.

Users who do not meet these requirements do not enjoy the rights described in this section.

Exercising the right of withdrawal

To exercise the right of withdrawal, the User must send the Owner an unequivocal communication of his intention to withdraw from the contract.

To this end, the User may use the standard withdrawal form found in the definitions section of this document. However, the User is free to express their intention to withdraw from the contract in any other suitable manner. In order to comply with the period within which the right must be exercised, the User must send the withdrawal declaration before the withdrawal period expires.

When does the withdrawal period expire?

• In case of purchase of goods, the withdrawal period expires after 14 days from the day on which the User or a third party – appointed by the User and other than the courier – takes possession of the goods.

• In case of purchase of multiple goods ordered together but delivered separately or in the case of the purchase of a single good composed of different lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the User or a third party – appointed by the User and other than the courier – takes possession of the last of the goods, lots or pieces.

Effects of withdrawal

The Owner will refund all payments received, except, if made, those relating to delivery costs to users who have correctly exercised their right of withdrawal.

The refund will be made without undue delay and in any case within 14 days from the day the Owner is informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund will be made using the same payment method used for the initial transaction. The User will not incur any fees as a result of the withdrawal.

… on contracts for the purchase of tangible goods

Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or to another person authorized by the latter to receive them without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract.

The deadline is met if the goods are handed over to the courier or other authorized person before the 14-day period described above expires. The refund may be withheld until the goods are received or until the User has provided proof of having returned them.

The User is responsible for any decrease in value of the goods resulting from use of the goods other than that necessary to establish their nature, characteristics and functioning.

Return shipping costs are the responsibility of the User.

Contractual extension of the withdrawal period

Without prejudice to the statutory right of withdrawal and any other legal rights, including warranty rights, the Owner grants Users an additional contractual right to withdraw from the contract within 30 days. Therefore, the User may withdraw from the contract even after the statutory withdrawal period has expired.

The contractual extension of the right of withdrawal is subject to the same conditions as the statutory right of withdrawal, including the provisions for determining the beginning and end of the withdrawal period.

Guarantees

Legal guarantee of conformity of the Product

Under European law, the seller guarantees the conformity of the goods sold for a minimum period of 2 years from delivery. Therefore, the seller is required to ensure that the purchased goods have the promised or reasonably foreseeable quality, functionality, or characteristics for at least two years from the time of delivery to the buyer.

Where Users act as European Consumers, the legal guarantee of conformity of the goods applies to the items available on this Application in accordance with the laws of the country in which they habitually reside.

National laws of that country may grant such Users broader rights.

Consumers who do not act as European Consumers may enjoy guarantee of conformity rights under the legislation of the country in which they habitually reside.

Satisfied or refunded for the purchase of goods

Subject to legal provisions, the Owner grants Users the right to withdraw from a purchase with which they are not satisfied within 14 days of delivery of the goods and receive a refund of the price.

The Owner will refund the price of the purchased Product using the same payment method as the original transaction.
To exercise this right, Users must send an unequivocal communication to the Owner. While it is not necessary to provide a reason, Users are kindly requested to specify the reason why they wish to avail themselves of the money-back guarantee.

Within the same timeframe indicated above, Users must also return the purchased goods to the Owner, at their own expense, ensuring they are intact, clean, and suitable for resale. The goods must be returned in their original packaging.
Once the goods have been received, the Owner will verify that all the conditions of the money-back guarantee have been met and, if so, will refund the purchase price.

Satisfied or refunded for the purchase of services

Subject to legal provisions, the Owner grants Users the right to withdraw from the purchase of a service with which they are not satisfied within 15 days of the conclusion of the contract.

The Owner will refund the price of the purchased Product using the same payment method used for the original transaction. To exercise this right, Users must send an unequivocal communication to the Owner. While it is not necessary to provide a reason, Users are kindly requested to specify the reason why they wish to avail themselves of the money-back guarantee.

The Owner will verify that all conditions of the money-back guarantee are met and, if so, will refund the purchase price. The User will no longer have access to the purchased service.