Standard delivery of orders takes place on average within 2 to 7 working days of the order being shipped in Italy*, from 3 to 7 working days in Europe and within 10 working days for all other destinations in the world**.
If the Express service is available, delivery will be made within 1-3 working days of shipping the order for all destinations.
All orders are processed automatically, therefore it is not possible to change shipping and delivery times.
Carriers do not deliver on Saturdays, Sundays and public holidays; Delivery times may be delayed in the event of Italian holidays. For deliveries to non-EEC countries, customs clearance procedures may cause delays beyond our original delivery estimates.
The courier will make two delivery attempts and, in case of non-receipt, will leave the package at the TNT, BRT or SDA headquarters.
*=5 days for the Islands, Calabria and disadvantaged areas
**=excluding goods held at customs
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We are committed to respecting delivery times, but during busy periods (sales, holidays), times may vary slightly. Furthermore, sporadic technical updates to our operating system, or causes of force majeure (such as, for example, particularly unfavorable weather conditions) could make certain delivery services temporarily unavailable or affect the deadline for placing an order as well as on the expected delivery times. Nonetheless, we want to reassure you that we will always continue to strive to limit these changes as much as possible.